Privacy Policy

01 Information we collect

Panacea Labs (“Panacea Labs,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, place an order or communicate with us.

This policy applies only to Panacea Labs and its website. It does not apply to third-party websites or services linked from our website.

By using our website or providing personal information, you acknowledge the practices described in this Privacy Policy. Where required by law, we will obtain your consent before collecting, using or disclosing your information.

Information provided by you

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Account credentials
• Age or eligibility confirmation
• Order and transaction details
• Customer-support communications
• Reviews, feedback and survey responses
• Photographs, videos or supporting documents submitted for an order, damage or delivery claim
• Payment information

Payments

Payments may be handled by third-party payment processors or financial institutions. Depending on the payment method, we may receive limited transaction information, such as the payment status, transaction number and billing details.

Payment providers process your information according to their own terms and privacy policies.

Information collected automatically

When you use our website, we may automatically collect:

• IP address
• Device, browser and operating-system information
• Referring website or advertising source
• Pages viewed and links selected
• Date, time and duration of visits
• Approximate location based on IP address
• Cookie identifiers
• Shopping-cart and website interaction data

02 How we use information

Panacea Labs may use personal information to:

• Create and maintain your account
• Process and fulfil orders
• Confirm payments
• Arrange delivery and provide tracking updates
• Respond to questions and support requests
• Process eligible return, damage or delivery claims
• Verify age, location or purchasing eligibility
• Prevent fraud and unauthorized activity
• Maintain website security
• Improve website functionality and customer experience
• Analyze website traffic and performance
• Maintain business, accounting and tax records
• Send marketing communications with appropriate consent
• Comply with legal and regulatory requirements
• Enforce our Terms of Service and other policies

03 When Information May Be Disclosed

Panacea Labs does not exchange customer information for payment or provide it to unrelated companies for their independent marketing activities.

Limited information may be made available to carefully selected companies that perform services on our behalf. Depending on the service involved, these companies may include:

• Payment providers responsible for authorizing and confirming transactions
• Delivery companies responsible for transporting packages and issuing tracking updates
• Independent laboratories assisting with batch or analytical-document verification
• Website hosting, cybersecurity and technical-maintenance providers
• Email, account-management and customer-service platforms

Each provider receives only the information reasonably required to complete its assigned service. They are expected to handle that information securely and use it only for the authorized purpose.

We may also provide information when legally compelled to do so or when disclosure is reasonably necessary to investigate fraud, address security concerns, enforce our agreements, defend a legal claim or protect Panacea Labs, its customers and other individuals.

05 Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience, maintain essential website functions, analyze website performance, and provide relevant content. You can manage or disable cookies through your browser settings.

Types of cookies we use

06 Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, disclosure, alteration, or loss. These measures include TLS/SSL encryption during transmission, secure hosting, restricted access, system monitoring, and regular security updates.

However, no electronic transmission or storage system can be guaranteed to be completely secure. If a security breach involving your personal information occurs, we will investigate promptly and notify affected individuals, the Office of the Privacy Commissioner of Canada, and any other relevant authorities whenever required by applicable Canadian law.

07 Data retention

We retain order and transaction records for as long as required by Canadian tax and accounting law — typically a minimum of six years. Account information is retained for as long as your account remains active, plus a reasonable period afterward for legal and operational purposes. Marketing contact information is retained until you unsubscribe or request deletion.

08 Your rights

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for optional uses, such as marketing communications, at any time
• Request deletion of your personal information, subject to our legal retention obligations

If you are located outside Canada, you may have additional rights under your local law — for example, the GDPR for EU/UK residents or the CCPA for California residents. We honor applicable requests regardless of where you’re located, to the extent required by law.

09 Age & research-use restriction

This website and our products are intended solely for qualified researchers, laboratories, and institutions aged 21 or older, consistent with the research-access confirmation required before browsing our catalog.

We do not knowingly collect personal information from anyone under 21. If we learn that we have inadvertently collected information from a minor, we will delete it promptly.

If you believe a minor has provided us with information, please contact us using the details below.

10 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be reflected by an updated “Last updated” date at the top of this page, and where appropriate, communicated to active customers by email.