Frequently Asked Questions

Research peptides are short chains of amino acids manufactured for laboratory investigation, analytical testing and scientific research. They may be studied to better understand their structure, stability, interactions and biochemical properties.

All Panacea Labs products are supplied strictly for lawful laboratory research. For additional information, please review our Research Use Policy.

Panacea Labs products may be purchased by qualified researchers, laboratories, educational institutions and eligible adult customers who understand their responsibility to use the products only for lawful research purposes.

Customers must comply with all applicable laws and the eligibility requirements described in our Terms Of Service.

No. Panacea Labs products are intended exclusively for laboratory research and analytical purposes. They are not medicines, supplements or cosmetic products and are not intended for human or veterinary use, consumption, diagnosis, treatment or administration.

Please read our complete Research Use Policy before placing an order.

Yes, Certificates of Analysis may be available for applicable Vivepharma product batches. A COA may include details such as the product name, batch or lot number, analytical method, purity result and testing date.

Available documentation can be accessed through our COA Library or requested through Customer Support support@panacelabs.com

Yes, we offer discounted bulk pricing for larger orders. Visit our Bulk Discount page or contact us directly with the quantities you're after and we'll put together a quote.

We currently accept e-Transfer as our payment method. Instructions for sending payment are provided automatically at checkout once your order is placed.

Yes, as long as it hasn't shipped yet. Contact us as soon as possible after placing your order and we'll update it before it goes out for delivery.

Yes — an account is required before you can start an order. It only takes a minute to set up and lets you track your order history going forward.

First, check your spam or promotions folder, since confirmation emails occasionally get filtered there. If it's genuinely missing after checking, log in to your account to confirm the order went through, then contact us with your order details and we'll resend the confirmation and make sure everything is on track.

Contact us immediately. Changes or cancellations are only possible before processing or dispatch begins.

Orders are processed Monday–Friday, usually within 24 hours after payment confirmation. Weekend and holiday orders are handled the next business day.

Canada Post delivery usually takes 2–7 business days, depending on your location and carrier conditions.

We currently ship within Canada only, wherever Canada Post service is available.

All orders are dispatched from our warehouse in Vancouver, British Columbia.

Yes. A dispatch email containing your tracking number will be sent once your order ships.

Contact us within 48 hours of delivery. Include your order number and clear photos or videos of the package and affected products.

Check the tracking information for the most recent update. Estimated delivery dates are not guaranteed and may be affected by weather, statutory holidays, or carrier delays. If the tracking has not updated for several business days or the estimated delivery date has passed, contact the carrier to request an investigation. You may also contact our support team with your order number and tracking number for assistance.

Send us the correct address as soon as possible. We may be able to make the change before your order is processed. However, addresses cannot normally be changed after dispatch. If the parcel is returned to us, we will contact you to arrange reshipment, which may require an additional delivery fee.

Look around the designated delivery area and check with anyone who may have accepted the parcel, including neighbours or building staff. Please allow up to 24 hours because delivery scans can occasionally appear early. If the package remains missing, report it to the carrier and contact us with the investigation details.

Unopened and unused products may be eligible for return within 14 days of delivery. Opened products cannot be returned. Please review our Refund & Returns Policy for full details.

Unopened, lyophilized material should stay refrigerated or frozen and away from light until you're ready to reconstitute it.

After reconstitution, refrigerate and avoid repeated freeze–thaw cycles. Most lyophilized peptides remain stable for at least 24 months at −20°C. Check the COA for exact details.

Bacteriostatic water is the standard choice for most items. Check the specific product page, since certain compounds call for a different diluent.

Lyophilization can produce a range of visual textures — a thin film, a compact pellet, or a light powder — depending on the compound. Appearance alone doesn't indicate a problem; the listed mass is what's guaranteed.

Stored correctly, unopened lyophilized material generally stays stable for a long period — the specific dating for your batch is listed on its lab report.

A clear solution is expected for most compounds. If yours looks cloudy or has visible particles, let us know the lot number and we'll help figure out why.

Yes. All HGH and peptides ship in lyophilized form and need to be reconstituted with bacteriostatic water before use. It's sold separately from the compound itself. Please don't attempt to reconstitute with unregulated or off-brand bacteriostatic water — sticking with a verified source protects both the integrity of the compound and your own safety.

You only need a valid personal or business email address and a secure password. You can use these details to access your account in the future.

First, check your spam or junk folder. You can also log in and review your order history to confirm that the order was successfully placed. If the order appears in your account but you did not receive the email, contact Customer Support and we will resend it.

Log in and visit your account settings to update your name, email address, password, or saved delivery addresses. If you cannot access your account or need help changing your registered email address, contact Customer Support.

Select “Forgot Password” on the login page and follow the instructions sent to your registered email address. Remember to check your spam or junk folder if the email does not arrive.

Use our website's Contact page or email support@panacelabs.com. Include your order number and a clear description of your request so we can assist you more quickly.